Are the Rolling Stones partying in your head with that title? If not, try this, … “I can’t get no satisfaction.” How about now?
I like to say that we don’t want our clients to be satisfied, we want them to be happy. To me the word satisfied means pleased, but not really HAPPY. Satisfied to me means so-so; but happy brings a big smile to your face.
Some people do satisfactory work while others do great work. We like to create great landscape lighting designs, and then install that outdoor lighting very well, not just satisfactorily.
It starts at the initial consultation where we don’t just halfway listen, but really pay attention. Then it moves into the design phase where we try to not just, satisfactorily, put in lights; but instead approach the design to create some depth and interest throughout the property. We don’t just specify satisfactory products; but very good products that will last for many years. Then when our client is HAPPY with the design, we move into the installation. There we take the steps necessary to install the outdoor lighting as designed, and use quality infrastructure materials like wire and connectors to insure a great landscape lighting system which will perform as expected for years, making the client HAPPY.
There is also the service after the installation. A satisfactory project might come with a one year service agreement or less. Maybe just a one year warranty. Of course, that’s satisfactory I suppose, but we include three full years of service and stand behind every aspect of that outdoor lighting system for that entire time. Does that satisfy our client or does it make them HAPPY? I’ll go with thehappy on that.
So, we don’t guarantee satisfaction with our landscape lighting systems, we guarantee happiness. We’ll leave satisfactory work to the other guys.
When you don’t want to settle for satisfied, let us know, we’ll make you happy.
